With that being said, We sincerely apologize for the inconvenience this may have caused you. To ensure optimal performance, we recommend using the Google Chrome browser. After logging in, click the "My Stuff" area in the upper right navigation of our site to access your purchased program(s). Please check your spam folder as well, as our emails may sometimes end up there unintentionally. If you are unable to log in due to a password issue, select the "Recover Account" option on the login page. Upon purchase, you should have received an email containing your receipt, followed shortly by another email containing your username (which is the email address you used for purchase) and a temporary password assigned to you. After searching our database, we regrettably were not able to find a refund request with your email address on account. Your experience does not meet our standards, and we want to address your concerns promptly. We're excited to start this journey with you! Wishing you the best on your fitness journey!ĭear La Vonne, We apologize sincerely for the inconvenience you've faced with regards to your program access and refund request. We can also go over this with you during the callback later tomorrow. If you need immediate assistance with logging in, please chat in to speak to a representative for help. Google PlayStore: Apple AppStore: Once you download the app, you'll need to sign in using the log in information sent to you on September 4th via email. In the meantime, to download our free app, you'll go to your app store. I have tasked Customer Support to call your phone number on file tomorrow when possible. We do not offer inbound calls at this time either. If you prefer to reach out via email, you can send your inquiries to We respond to emails within 24 hours. Simply visit the lower left corner of our website and you'll be able to chat with one of our knowledgeable representatives in real-time. Our chat support is available 24 hours a day, 7 days a week. If you would prefer immediate assistance, chat would be the best option. I do apologize for any inconvenience, we do not offer text support at this time. Hey Nancy, our email support and chat support are available 24/7. We wish you all the best on your fitness journey. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for sharing your concerns with us. Please allow 5-10 business days for the refund to reflect in your account. We understand your disappointment, and as a gesture of goodwill, we have processed a full refund for your purchases. Regarding marketing emails, we have unsubscribed you to ensure you won't receive any more promotional messages from us. However, we appreciate your feedback, and we will take it into consideration to improve our content delivery. We aim to provide comprehensive information to ensure our customers understand our programs thoroughly. Regarding the videos, we apologize if they felt lengthy. We recommend a holistic approach to wellness, combining proper nutrition, fitness, and supplementation for optimal results. Our supplements are designed to support your efforts, but they work best when used in conjunction with a balanced diet and regular exercise. At V Shred, we take pride in our mission to help individuals achieve their fitness goals. We appreciate your feedback, and it's important for us to address your concerns. Hi Derick, I'm sorry to hear about your experience, and I understand your frustration.
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